I got a fine - can I get a refund for the parking fee? (Refund approved)

I started a parking session through EasyPark, but I still got a fine. Can I get the parking fee refunded? 

Depending on the reason for the fine, this is the rules that apply: 

According to our terms and conditions, the customer is responsible for ensuring that the parking session is started with the correct details. You are responsible for ensuring correct registration in the app.

In the unfortunate event that you receive a parking fine despite using our service, we want to offer a refund of the parking costs. 

Note that we can only refund the parking cost, and have no authority of the actual parking fine issued by the parking operator.